FAQ - Frequently Asked Question

Q: What is Drone n’ Base?
Q: Why there are the orange stickers on a bumbers?
Q: What if trackers fall off?
Q: My drone does not hold the altitude, what is wrong?
Q: Drone starts to float and it's hard to control, what can be wrong?
Q: I can't receive the infrared signal, what can be wrong?
Q: I receive infrared signals even if I am not over the base.
Q: Drone is loud and vibrating, what can be the problem?
Q: Can't take off, motors are spinning but drone won't take off, what can be the problem?
Q: Battery charging indication on base is flashing randomly, what can be the problem?
Q: I can't track my drone in augmented reality games, what can be the problem?
Q: I loose bluetooth signal very easily, what can be the problem?
Q: I can't play augmented reality game. What can be the problem?
Q: How do I play?
Q: How many players can join at a time?
Q: How many bases do I need for Battle Mode? For Race?
Q: What material is the drone made out of?
Q: What material are the propellers made out of?
Q: What is the range of drone?
Q: What is the flight time of drone?
Q: Is there a real laser?
Q: Has base a hologram?
Q: Can I use it outdoors?
Q: Can I play it when I don't have internet connection?
Q: Which mobile devices supports Drone n Base?
Q: How can I contact your team?
Q: When will I get my Drone N Base?
Q: Where do you ship?
Q: What is Drone n’ Base?

Is pretty much a Gaming set that includes and combines Drone, Base and your smartphone device through bluetooth 4.0. Once you are connected you can dive into gaming experience and play games.

Q: Why there are the orange stickers on a bumbers?

These stickers are trackers for augmented reality games. Camera recognize the trackers and then app knows where to draw augmented reality effects.

Q: What if trackers fall off?

You can stick them again on a bumbers with some double sided sticky tape. Be sure to place them on same place and direction than was before. It's necessary for proper detection of drone.

Q: My drone does not hold the altitude, what is wrong?

There are several reasons to cause this.

1. You are flying on thick carpet on something else which dont reflect ultrasonic signal. Try to fly over hard flooring.

2. Drone is not calibrated. Drone uses also accelerometer to hold the altitude. Calibrate the drone in settings menu before flying.

3. Ultrasonic sensor is broken. If you don't hear the ticking sound from ultrasonic sensor after you have tried to take off, the ultrasonic sensor is broken. 

Q: Drone starts to float and it's hard to control, what can be wrong?

Drone is not calibrated. Accelerometers and gyroscopes are very sensitive devices. After crash the drone can fly in wrong angle. Calibrate the drone in settings menu.

We recommend to calibrate it also when you fly for longer period. The high temperature of electronics can also cause that drone is rotating spontaneuosly and drone is hard to control. Cool down the drone and calibrate it.

Q: I can't receive the infrared signal, what can be wrong?

The infared signal can be interfered by other infared sources. The sun is strong source of infrared signals. Please don't use Drone n Base in direct sun light or very sunny room. 

Cameras with night vision can be also source of strong infrared signal. Other RC toys controlled by infrared signal can also interfere with Drone n Base infrared gaming system.

Q: I receive infrared signals even if I am not over the base.

The signal is reflecting from white objects like walls and furniture. Change the power of infrared LED in base. Please read the part CHANGING POWER OF INFRARED TRANSMITTER LED in manual.

Q: Drone is loud and vibrating, what can be the problem?

1. Your propellers are bended. Replace the propellers. You can buy them on our eshop or at your local distributor.

2. Motor axis are bended. Replace the motors. You can buy them on our eshop or at your local distributor.

 

Q: Can't take off, motors are spinning but drone won't take off, what can be the problem?

Try to flick into the props. If motor stop immediately, motor is probably stuck. Try to remove the propellers and clean the motor axis from hair on anything that can block motor's rotation.

Q: Battery charging indication on base is flashing randomly, what can be the problem?

1. You are using unoriginal USB cable. Please use original Drone n Base cable included in package.

2. The power adapter or USB port has low supply current. Please use adapter or USB port with supply current more than 1A.

 

Q: I can't track my drone in augmented reality games, what can be the problem?

Augmented reality games are sensitive to good lightnitng. Do not play AR games in too sunny or too dark room. We recommend to calibrate the trackers before flying in the new enviroment. You can calibrate it in AR battle menu. Follow instruction to calibrate the trackers. Do not fly near object that has similar colour like trackers. Always clean the lens of camera before flying.

 

Q: I loose bluetooth signal very easily, what can be the problem?

Do not cover the bluetooth antenna when holding the phone. Locate bluetooth antenna on your device and try to hold in way that does no covers the antenna. Phone cover or bumper can also helps to increase the phone's bluetooth range.

Q: I can't play augmented reality game. What can be the problem?

There are few rules that you have to stick with to play AR game.

 

1. Well and evenly lit room. Daylight or white artificial light is best. 
2. Always have clean lens of your camera.
3. Free area cca 1.5x1.5 meter.
4. Hard and flat flooring for reflecting ultrasonic signal
5. Calibrated trackers in AR game menu in a the same area that you will be flying in. 
6. Calibrated drone in settings menu.  
Q: How do I play?

Get the App for your smartphone device, Plug the batteries, connect drone and smartphone, pick a game and customize your surrounding for improved experience. Feel free to create obstacles and if you want even challenge yourself.

Q: How many players can join at a time?

Up to 8 players for now.

Q: How many bases do I need for Battle Mode? For Race?

For basic Deathmatch battle it’s not neccesary to have a base, however usage of bases is recommended, since it makes the game more attractive and more complex.For race You need at least one base for the Start/Finish line. Other bases can be used as checkpoints and boosts so the tables can turn anytime during the race.

Q: What material is the drone made out of?

Special durable plastics mixed to withstand forces the drone might encounter in predictable conditions. It will definitely withstand falls and crashes in middle of the battles or races.

Q: What material are the propellers made out of?

Same strategy of material choice we have decided to use for proppelers too.

Q: What is the range of drone?

The range of the bluetooth allows you to go as far as 15 meters in line of sight.

Q: What is the flight time of drone?

In air time per battery is about 7 minutes. The way drone is designed it allows for fast battery change which basically gives you unlimited time in air.

Q: Is there a real laser?

The technology we are using is based on infrared light pulse which is invisible and safe for naked eye. We have used laser effects in our video just to illustrate invisible infrared light. We have also tested laser technology in Drone n Base but laser beam is too narrow and game will be extremely difficult to play.

Q: Has base a hologram?

No. Holograms were used in our video just to illustrate function of base in the game. Base has bright color LEDs that will tell you what is function of certain base. Functions can be set with buttons on base before the ga

Q: Can I use it outdoors?

Drone n Base is designed to work perfectly only indoors. Infrared technology will not regularly work outdoor.

Q: Can I play it when I don't have internet connection?

Yes, but the multiplayer function is limited just like in any other multiplayer game. Most of the games are made to be played in offline mode too.

Q: Which mobile devices supports Drone n Base?

For now app is only availiable for iOS devices since iOS version 9. We are working on Android version of app which will be availiable in Q1 2017.

 

Q: How can I contact your team?

You can contact us at our email adress info@dronenbase.com

Q: When will I get my Drone N Base?

The estimated delivery is in December 2016.

Q: Where do you ship?

We ship Worldwide.