Troubleshooting

It's a problem with drone

Troubleshooting with drone

Propellers don’t spin when I take off with a drone.

1. Drone is not calibrated. Put the drone on the floor, go to the settings menu and tap calibration button. Wait for calibration to be done.
2. Propellers are stuck. Try to flick the props. If motor stops immediately, it can be stuck. Try to remove the propellers and clean the motor axis from anything that can block motor’s rotation.

The drone does not turn on (is not flashing). Charged battery is inserted into the drone.

Update the firmware in profile menu.

My drone does not hold the altitude, what is wrong?

There are several reasons to cause this.

1. The barometer in not calibrated correctly. Go to the settings menu and tap BAROMETER CALIBRATION button and follow onscreen instructions.

2. Drone accelerometers are not calibrated. Drone uses also accelerometers to hold the altitude. Calibrate the drone with CALIBRATION button in settings menu before flying.

Drone starts to float and it’s hard to control, what can be wrong?

Drone is not calibrated. Accelerometers and gyroscopes are very sensitive devices. After crash the drone can fly in wrong angle. Tap the CALIBRATION button in settings menu.

We recommend to calibrate it also when you fly for longer period. The high temperature of electronics can also cause that drone is rotating spontaneuosly and drone is hard to control. Cool down the drone and calibrate it.

Drone is very loud and vibrating, what can be the problem?

1. Your propellers are bended. Replace the propellers.

2. Motor axis are bended. Replace the motors.

You can purchase spare parts from our webshop or at local dealer.

I loose bluetooth signal very easily, what can be the problem?

Do not cover the bluetooth antenna when holding the phone. Phone cover or bumper can also help to increase the bluetooth range of the smart device.

It's a problem with an app

Troubleshooting with an app

I can’t connect to drone even if though is visible in “search”. (iOS 11)

Problem description: We have recently discovered a bluetooth bug on iOS 11. Sometimes happen that user is not able to connect to drone even though the drone is visible in search window in app.

 

Solution: Follow these steps to solve the problem.

1. Turn off bluetooth

2. Turn off device by holding turn off button for a few seconds.

3. Turn on device.

4. Turn on bluetooth

You can downgrade your iOS device to 10.x.x version until Apple fix this horrible bug. http://bgr.com/2017/06/08/how-to-downgrade-ios-11-beta-1/

I can’t track my drone in augmented reality games, what can be the problem?
Augmented reality games are sensitive to lighting. Make sure to have good lighting in a room for playing AR games. Choose the color of the stickers that is less frequent in a room. Do not fly near object that has similar colour like trackers. Always clean the lens of camera before flying.
I can’t play augmented reality game. What can be the problem?

There are few rules that you have to follow when playing AR game.

1. Well and evenly lit room. Daylight or white artificial light is the best.
2. Always have clean lens on your camera.
3. Free area cca 1.5×1.5 meter.
4. Hard and flat flooring for reflecting ultrasonic signal.
I loose bluetooth signal very easily, what can be the problem?

Do not cover the bluetooth antenna when holding the phone. Phone cover or bumper can also help to increase the bluetooth range of the smart device.

It's other problem

Other troubleshooting

I receive infrared signals even if I am not over the base.

The signal is reflecting from white objects like walls and furniture. Change the power of infrared LED in base. Please read the part CHANGING POWER OF INFRARED TRANSMITTER LED in manual.

Battery charging indication on the base is flashing randomly, what can be the problem?

1. You are using unoriginal USB cable. Please use original Drone n Base cable included in the package.

2. The power adapter or USB port has low supply current. Please use adapter or USB port with supply current more than 1A.

If you did not find solution for your problem, submit your question here:

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